1. Who these terms are between
These terms are an agreement between DebriefIQ (“we”, “us”), the provider of DebriefIQ, and the company or organization that uses DebriefIQ (“you”, the “customer”). By creating a workspace, starting a trial or using DebriefIQ, you agree to these terms. If you accept them on behalf of a company, you confirm you have the authority to bind it.
2. The service
DebriefIQ scores and coaches sales calls. It reads call transcripts and calendar events from the services you connect, uses AI to score calls against your standards and write coaching, and can log call notes and follow-up tasks to your CRM. We may improve, change or remove features over time, and will tell you in advance about changes that materially reduce what DebriefIQ does.
3. Your workspace and users
People sign in to DebriefIQ with a Google or Microsoft work account. Your company's admins decide who can join your workspace and are responsible for the people they let in. You're responsible for activity in your workspace and for telling us promptly if you believe an account has been misused.
4. Free trial
New workspaces can start a free trial, shown at checkout. You give a payment method when the trial starts. Unless you cancel before the trial ends, your subscription begins and you're charged when the trial ends.
5. Subscriptions, seats and payment
DebriefIQ is sold per seat, where a seat is one person in your workspace, and billed monthly or annually as you choose. Your seat count follows the people in your workspace; when it changes, the charge is prorated automatically. Subscriptions renew at the end of each billing period until cancelled. We'll give you at least 30 days' notice before a price change takes effect on your subscription.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms also apply to your purchase. Prices exclude sales tax and VAT, which Paddle adds at checkout where they apply.
6. Cancellation and refunds
A company admin can cancel at any time from Settings › Billing. Your subscription stays active until the end of the period you've paid for. Refunds are covered by our refund policy.
7. Your data
You own the data you and your team bring into DebriefIQ, including call transcripts, scores, coaching and notes (“customer data”). You give us permission to host, process and transmit customer data only as needed to provide and support DebriefIQ, keep it secure and meet our legal obligations. We don't sell customer data and don't use it to train AI models. Our privacy policy and security page explain how we handle it.
Recording and consent. DebriefIQ works with calls your team records and transcribes. You're responsible for having the right to record, transcribe and analyze those calls, including giving any notices and getting any consents that the laws where participants are located require.
8. Acceptable use
You agree not to:
- use DebriefIQ in a way that breaks the law or the rights of others;
- upload content you don't have the right to use;
- try to access another customer's data or get around DebriefIQ's security or usage limits;
- copy, resell or reverse engineer DebriefIQ, or use it to build a competing product;
- overload or disrupt the service, or send it malicious code.
9. AI-generated output
Scores, coaching, summaries and answers in DebriefIQ are generated by AI and can be wrong or incomplete. Use them as a coaching aid alongside your own judgement. Don't rely on them as the only basis for decisions about someone's employment or pay.
10. Third-party services
DebriefIQ connects to services such as Google, Microsoft, Zoom, HubSpot, Salesforce and Slack at your request. Your use of those services is governed by their own terms. We aren't responsible for them, and a connection may stop working if a provider changes or withdraws access.
11. Confidentiality
Each of us will keep the other's non-public information confidential and use it only for the purpose of this agreement, except where the law requires disclosure.
12. Suspension and termination
We may suspend access if payment fails and isn't fixed after notice, or if your use seriously breaches these terms or puts the service or other customers at risk. Either of us may end this agreement by cancelling the subscription. After it ends, you can ask us to delete your workspace data, and we'll do so within 30 days of your request.
13. Disclaimers
DebriefIQ is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties not stated in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise the service will be uninterrupted or error-free.
14. Limitation of liability
To the extent the law allows, neither of us is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Each party's total liability under these terms is limited to the amount you paid for DebriefIQ in the 12 months before the claim arose. Nothing here limits liability that can't be limited by law.
15. Governing law
These terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules.
16. Changes to these terms
We may update these terms. If a change is material, we'll give you at least 30 days' notice by email or in DebriefIQ before it takes effect. Continuing to use DebriefIQ after that means you accept the updated terms.
17. Contact
DebriefIQ, 274 Nespral Dr., San Antonio, TX 78253. Email: support@debriefiq.com.